grabcad Privacy Policy
Your privacy matters to us. This page explains exactly what personal information grabcad collects when you use our platform, how we use it, who we may share it with, and what rights you have as a Filipino user under applicable data privacy regulations. We keep things straightforward so you always know where you stand.
Last updated: June 2025 · Applies to all registered users in the Philippines
What Information We Collect and Why
1. Account and Registration Information
When you create an account on grabcad, we collect the details you provide during registration, including your full name, date of birth, email address, mobile number, and a username of your choice. We also collect your preferred currency setting, which for Philippine users is always PHP. This information is required to verify your identity, keep your account secure, and ensure that only eligible adults in the Philippines can access our platform. We do not collect more personal details than are necessary for these purposes. If you update your profile at any time, we retain a record of the changes to maintain account integrity and comply with our regulatory obligations.
2. Payment and Transaction Data
To process deposits and withdrawals in Philippine pesos, we collect payment-related information such as your chosen payment method, transaction reference numbers, and the amounts involved in each transaction. We do not store full card numbers or sensitive banking credentials on our servers — these are handled directly by our licensed Philippine payment partners using industry-standard encryption. Transaction records are retained for the period required by applicable Philippine financial regulations and our licensing obligations. This data allows us to investigate disputes, prevent fraud, and ensure that your withdrawals are processed accurately and promptly. If you have questions about a specific transaction, our support team can access the relevant records to assist you.
3. Device and Usage Information
When you access grabcad through a mobile browser or our downloadable app, we automatically collect certain technical information about your device and how you interact with the platform. This includes your device type and operating system, browser version, IP address, approximate location at the country or region level, pages visited, session duration, and the features you use most frequently. We use this data to optimise the platform for the devices most commonly used by Filipino players, to diagnose technical issues, and to improve the overall user experience. We do not use IP addresses to identify you personally beyond what is necessary for security and fraud prevention. Location data is collected only at a broad level and is never used to track your precise physical movements.
4. Communications and Support Records
If you contact our support team by email or through any in-platform messaging feature, we retain a record of that correspondence, including the content of your messages and any attachments you send. These records help us resolve your queries efficiently, maintain a consistent service history for your account, and train our support staff to handle similar issues in the future. We may also send you service-related communications such as account verification emails, transaction confirmations, and important policy updates — these are not marketing messages and cannot be opted out of while your account remains active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by updating your notification preferences in your account settings. We will never sell your contact details to third-party marketers.
How We Use Your Information
Platform Operations and Account Management
The primary reason we collect your personal information is to operate the grabcad platform and manage your account effectively. This includes processing your deposits and withdrawals in PHP, verifying your identity when you log in, applying the correct VIP tier benefits to your account, and ensuring that your gaming activity is recorded accurately. We also use your information to enforce our Terms and Conditions, investigate suspected fraud or prohibited activity, and respond to any disputes you raise. Without this data, we would be unable to provide you with a safe, personalised, and legally compliant entertainment experience. All processing for these operational purposes is carried out on the legal basis of contractual necessity — it is required to fulfil our agreement with you as a registered user.
Platform Improvement and Analytics
We analyse aggregated, anonymised usage data to understand how Filipino players interact with different parts of the platform, which games and sports markets are most popular, and where users encounter friction or difficulty. This analysis helps our product and engineering teams prioritise improvements, fix bugs, and introduce new features that are genuinely useful to our community. Where we use analytics tools, they are configured to minimise the collection of personally identifiable information and to store data within secure environments. We do not build individual behavioural profiles for the purpose of selling advertising. Any insights derived from usage analytics are used solely to make grabcad a better product for you and other players in the Philippines.
Responsible Gaming and Player Safety
We use your account activity data — including deposit frequency, session length, and wagering patterns — to monitor for signs of problem gambling and to fulfil our responsible gaming obligations. If our systems detect patterns that may indicate a player is at risk, we may reach out proactively to offer support resources or apply protective measures to the account. This processing is carried out in your legitimate interest and in compliance with our duty of care as a licensed entertainment platform serving Filipino users. You can find more information about the tools and support available to you on our Responsible Gaming page. We treat all responsible gaming data with the highest level of sensitivity and it is never used for marketing or shared with third parties outside of our regulatory obligations.
Your Rights as a Filipino User
Right to Access
You have the right to request a copy of the personal information we hold about you at any time. We will provide this within a reasonable timeframe and in a format that is easy to understand. Simply contact our support team with your request and we will verify your identity before releasing any data.
Right to Correction
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request that we correct it. You can update many details directly through your account settings, or contact our support team for assistance with information that cannot be self-edited.
Right to Erasure
You may request the deletion of your personal data in certain circumstances, such as when you close your account and we are no longer required by law to retain it. Please note that some data must be kept for regulatory compliance purposes even after account closure, and we will inform you of any such limitations when you make a request.
Right to Object
Where we process your data on the basis of legitimate interests — such as for analytics or responsible gaming monitoring — you have the right to object to that processing. We will review your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests or rights.
How to Exercise Your Rights
To exercise any of the rights described above, please contact our support team using the email address listed in the footer of this page. We will acknowledge your request within five business days and aim to resolve it fully within thirty days, in line with the requirements of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173). If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data rights requests seriously and will never penalise you for exercising your legal rights. For general questions about how we handle your data, our FAQ page covers the most common privacy-related queries from Filipino players.
Data Sharing and Third Parties
When and With Whom We Share Your Data
grabcad does not sell, rent, or trade your personal information to any third party for marketing purposes — full stop. We share your data only in the limited circumstances described here, and always with appropriate safeguards in place. Our licensed Philippine payment partners receive the minimum transaction data necessary to process your deposits and withdrawals securely. Our identity verification and fraud prevention service providers may receive certain account details to help us confirm that users are who they say they are and to detect suspicious activity. We may also share data with regulatory authorities, law enforcement agencies, or courts in the Philippines when we are legally required to do so, or when disclosure is necessary to protect the safety of our users or the integrity of the platform. All third-party service providers we work with are contractually bound to handle your data in accordance with applicable Philippine privacy law and our own data protection standards.
Security and Data Retention
We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure server environments, access controls that limit who within our organisation can view your data, and regular security reviews. Despite these precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your grabcad account and to enable any additional security features available in your account settings. We retain your personal data for as long as your account is active and for the period required by Philippine law after account closure — typically five years for financial records. Data that is no longer required is securely deleted or anonymised in accordance with our data retention schedule.
Questions About Your Privacy?
If you have any questions about this Privacy Policy or how grabcad handles your personal data, our FAQ section has answers to the most common queries. You can also reach our support team directly using the contact details in the footer below.